DR. FABIOLA CORVERA-STIMELING

CEO of cocentrum consulting llc & author of voiceless customer

MEET DR. FABIOLA CORVERA-STIMELING

Dr. Fabiola Corvera-Stimeling is the CEO and Founder of Cocentrum Consulting LLC, a firm dedicated to driving transformative customer-centric digital innovations across diverse industries. With over 20 years of international experience, Fabiola is a seasoned executive renowned for her ability to align people, processes, and technology to deliver seamless, end-to-end customer journeys, integrating online and offline experiences while fostering innovation.

Fabiola specializes in embedding the Voice of the Customer (VoC) into actionable strategies, solving complex business challenges, and fostering cross-functional collaboration to achieve measurable outcomes. Her leadership has consistently enabled Fortune 100/500 organizations to enhance operational efficiency, improve customer experiences, and drive sustainable growth by leveraging customer insights and designing innovative, human-centered solutions.

As the author of Voiceless Customer: Why Customers Leave, a #1 new release and top 3 bestseller in the Service Industry category, Fabiola provides an incisive look into why organizations struggle to serve and retain customers. She is also a sought-after speaker on topics including digital transformation, customer experience, and service innovation, sharing her expertise with global audiences to inspire meaningful change.

Recognized as one of the Top 100 Most Influential Hispanic Professionals in Technology for 2024, Fabiola is passionate about mentoring the next generation of leaders and creating an inclusive, collaborative environment for innovation. Her dedication to excellence extends to her role as a thought leader in technology and customer experience, where she drives sustainable solutions that leave a lasting legacy.

Fabiola's academic credentials include a Doctorate in Service Innovation from Georgia State University, an Executive Education in Digital Transformations from Harvard Business School, an MBA in Marketing from the Illinois Institute of Technology, and a Bachelor of Science in Electronics and Communications Systems Engineering from Monterrey Institute of Technology and Higher Education.

She resides in Waukesha, WI, with her husband and her two beautiful Havanese dogs, Jackson and Daniel. When she’s not driving transformative initiatives, Fabiola enjoys mentoring young professionals and shaping the future of customer experience and digital innovation.